Since opening our doors in 1902, CHS became a part of Florida's history. 

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times.  Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Regional Manager of Community Engagement will manage standardized community engagement efforts by cultivating volunteer/intern engagement, supporting Community Engagement Specialists, increasing in-kind match, and training program managers. Overall, the Regional Manager of Community Engagement contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Manage and standardize community engagement and philanthropy efforts.

• Guide and assist Community Engagement Specialists (CES) state wide with developing strategies for volunteer identification, cultivation, engagement, and retention.
• Assist in leading statewide CES meetings and host bi-weekly meetings with regional CES via skype.
• Meet regularly with the Regional Philanthropy Team to review events, speaking engagements, tours, cultivation opportunities and volunteering groups on campus.
• Participate in local and regional staff meetings, where appropriate.
• Train CES in proper usage of Instagift and Volunteer Hub.
• Provide volunteers for special events as deemed appropriate by the Special Events Director.
• Track and monitor data relating to volunteer diversity, ensuring that volunteers mirror the diversity of the communities serviced and reinforce an environment of inclusion.
• Operate as the point of contact for volunteers via the Volunteer email inbox.
• Identify new volunteer and community partnerships by attending community and networking events.
• Work with Communications team to send out volunteer updates, e-communication and event promotion.
• Collaborate with regional CHS leadership to assist with development of best practice for programs without a CES.
• Facilitate logistics regarding in-kind donations.
• Develop and execute policies and procedures for data tracking and reporting accurate in-kind donations.
• Manage stewardship of in-kind gifts via acknowledgement letters, phone calls, adherence to donor gift policies, and tracking gift usage.
• Train program leadership on in-kind donation acceptance and utilization of Instagift.
• Develop and ensure compliance with in-kind drive toolkits, streamlining policies and procedures.
• Work closely with Regional Executive Directors and Program Directors to establish best practice for managing in-kind match grants.
• Liaise between interns and Talent/Program Directors, and facilitate monthly communication with interns to answer questions and address concerns.
• Track and report intern data via the intern-tracking program on a monthly basis.

           Program Administration

• Review and monitor case files for both internal and external quality assurance standards
• Maintain and generate necessary reports and documents in a timely manner.
• Oversee compliance with CHS, COA, contractual, QA and outcome standards and requirements.
• Provide training and guidance to individuals supporting the wellness program.
• Oversee management of contract documents, reports, records and correspondence; maintain accurate and complete documentation of associated activities and an inventory of all deadlines.
• Identify and evaluate opportunities to improve program efficiency and effectiveness.
• Assist with grant writing, contract negotiation and/or re-accreditation preparation, as needed

2. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard TS, when appropriate), while fostering an engaging, positive work environment.

• Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
• Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor's Degree in Human Services, Public Administration, Non-Profit Management, Business Administration or related field from an accredited university, required.
• Florida Driver’s License within 30 days from hire required, with daily access to a reliable and insured vehicle

Experience:

• Three years volunteer management and/or community outreach experience, required
• One year in-kind gift management, preferred
• Experience with a volunteer or data tracking system, preferred

Competencies

Knowledge of:

PRESENTATION SKILLS | INTERPERSONAL SKILLS

Skills and Proficiency in:

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Collaboration, teamwork, consulting, facilitation, coaching and mentoring
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Supervise others, with coaching skills that result in accomplishing goals through direct reports.
• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Commit to providing high customer satisfaction with positive service delivery results.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change

 Together, good can be done.