Since opening our doors in 1902, CHS became a part of Florida's history. 

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times.  Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

As a Program Supervisor, you will manage the daily operations of our Independent and Transitional Living  program and supervise direct service and support team members; coordinate service delivery so that client needs, program goals and contract objectives are effectively met. Overall, the Program Supervisor contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

To learn more about our Independent and Transitional Living Program, click here. 

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays
• Opportunity to make a positive difference in children and families within your own community!

Primary Job Functions

1.  Supervise program team members including regular individual and group team members meetings and case consultation; oversee proper client to team members’ ratio.

• Approve admission of clients to program; assign cases to program team members and oversee service delivery.
• Provide support with in-crisis or problem cases; provide on-going assistance to program team members in coordinating services for clients.
• Review and monitor case files for both internal and external quality assurance standards.
• Oversee services provided comply with contractual requirements.
• Liaison to community agencies such as Dept. of Children and Families, Department of Juvenile Justice, etc. and attends closure or conference staffing.
• Oversee program team members completes all documentation and reports in a professional and timely manner.
• Assist in grant writing, contract negotiating or re-accreditation preparation.
• Maintain and generate necessary reports and paperwork in a timely manner.
• Provide direct casework in the absence of program team members.
• Provide BHOS services including group counseling, individual counseling, social skills training and documentation.
• Participate in treatment team meetings.
• In BHOS programs:
• Oversee BHOS services are provided as part of the facility's daily programming.
• Participate in four hours per month of supervision by a licensed clinician.
• Maintain appropriate documentation of all BHOS services.

2.  Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.

• Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
• Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor's degree in Social Work or a comparable human service field, required.
• Master’s degree in Social Work or a comparable human service field, preferred.

Experience:

• Three years experience working with children and families, preferably in the type of program that the Program Supervisor will be overseeing, required.
• Supervisory experience, preferred.
• Program management experience, preferred.

Competencies

Knowledge of:

• Various community resources

Skills and Proficiency in:

• Planning, organization and time management
• Oral and written communication
• Interpersonal relationship building, collaboration and teamwork
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Supervise others, with coaching skills that result in accomplishing goals through direct reports.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environment
• Maintain professional boundaries and handle confidential information appropriately
• Handle highly stressful and sensitive situations in a professional manner
• Perform at a high level of autonomy, with general supervision
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality
• Commit to providing high customer satisfaction with positive service delivery results
• Solve varied problems and document results using sound judgment
• Conduct research, assemble and analyze data to prepare documents and draw valid conclusions
• Build broad base of support among key decision-makers, influencers, stakeholders and constituencies
• Project a professional image in appearance, words and actions
• Demonstrate the behaviors of the CHS Common Bond Values
• Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary
• Assess and apply proper intervention strategies
• Identify and understand environmental stressors
• Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems
• Be sensitive to service population’s cultural/socioeconomic characteristics
• Think analytically, solve problems to complex business processes, and document results using sound judgement
• Lead and supervise others, with relationship building and coaching skills that result in accomplishing goals through direct reports
• Build broad base of support among key decision-makers and influencers

Together, good can be done.