Children's Home Society of Florida

Targeted Case Manager (Bilingual Preferred)

Job Locations US-FL-Orlando
Job ID
# of Openings
Case Management
Regular Full-Time





SIGN-ON  BONUS of $500 is being offered! 

$250 upon 90 day compleation and $250 after completing twelve months!**


Since opening our doors in 1902, CHS became a part of Florida's history. 


CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times.  Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.


Join our team to continue to do good and create history serving Florida's children and families!


As a Targeted Case Manager you will identify and assess client and family needs and evaluate, coordinate and oversee necessary services and/or treatment is provided; provide in-home services to clients; complete required assessments; assist and counsel individuals and families by using such activities as delineating alternatives, helping to articulate goals and providing needed information. Our end goal? To help create permanent, stable, and safe home environments for all of Florida's families and kids.


**Please note that to be eligible for the sign-on bonus, you must not be a current employee of CHS, nor has been an employee in the last 180 days. Rehired team members are not eligible if they were last employed with CHS less than 180 days ago. Sign-on bonuses are for full-time statuses only. A one year commitment is required as part of the sign-on bonus. The sign-on bonus is taxable, and all regular payroll taxes will be withheld. If you voluntarily leave CHS prior to one year of service, you will be required to reimburse CHS the full sign-on bonus amount.



  • Uplifting mission-driven work culture
  • Make an impact in your community and become a part of Florida's history!
  • Growth and professional development opportunities
  • Great benefits package, including generous paid time off and holidays

Primary Job Functions

1.  Provide case management services (information, plan referral and linkages) as needed.

  • Provide in-home services to clients.
  • Complete required assessments.
  • Assist and counsel clients by delineating alternatives, identifying goals and providing needed information.
  • Develop and maintain client records and program documentation according to contract and CHS standards (assessments, service plans, progress notes, termination summaries, etc.)
  • Utilize the electronic health record to document and track outcome measures, regular documentation and progress notes, demographic documentation and contract required documents.
  • Coordinate and advocate for services, working with other professionals and para-professionals.
  • Conduct community outreach as needed.
  • Work with the client's family to address issues related to the client's service plan.
  • Monitor the appropriateness of services to the client.
  • Complete documentation needed to bill Medicaid.
  • Participate in clinical review of client for services and enhanced placement when appropriate.
  • Participate in Family Service Planning Team (FSPT) to arrange for non-Medicaid funded services.
  • Attend staffing’s on behalf of the client to oversee the needs of the client are being addressed fully (schools, clinical, etc.)
  • Complete documentation related to authorization for Targeted Case Manager (TCM) services.

2.  Contribute to a positive, engaging work environment.

  • Develop a strong knowledge base and stay current on job-related issues and trends.
  • Participate actively in departmental meetings, training and education, as well as the quality process.
  • Comply with CHS’s code of conduct, policies, procedures and other obligations.
  • Assist with training other team members and providing back up when necessary.
  • Pick up projects on the fly; perform other duties as assigned from time to time.
  • Demonstrate the CHS Common Bond values in the performance of all job duties.


Job Qualifications

Education, Licenses & Certifications:

  • Bachelor's degree with a major in Counseling, Social Work, Psychology, Criminal Justice, Nursing, Rehabilitation, Special Education, Health Education, or a human services related field from an accredited university


  • Bachelor's Degree in a non-human services related field from an accredited university


  • With a major in a human services related field, one year full time or equivalent experience working with severely emotionally disturbed children, required
  • With a major in a non-human services related field, three years full time or equivalent experience working with severely emotionally disturbed children, required
  • Successful completion of AHCA-approved mental health targeted case management training within three months of initially providing Medicaid services, required
  • Must successfully complete the Certified Case Manager Certification as specified, required



Knowledge of:

  • Community resources
  • Available resources in the service area for children with serious emotional disturbances
  • State and federal statues, rules and policies that affect the target population and comply with such statues, rules and policies.

Skills and Proficiency in:

  • Planning, project management, organization and time management
  • Oral and written communication, including presentation and platform
  • Interpersonal relationship building, collaboration and teamwork
  • Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

  • Perform under strong demands in fast-paced, diverse environment
  • Handle confidential information appropriately
  • Perform at a high level of autonomy, with minimal supervision
  • Work on multiple tasks while maintaining a high attention to detail, accuracy and quality
  • Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results
  • Demonstrate the behaviors of the CHS Common Bond Values
  • Interact effectively with children/families from diverse backgrounds
  • Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary
  • Assess and apply proper intervention strategies
  • Identify and understand environmental stressors
  • Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems


Schedule Expectations

The incumbent will work a standard scheduled week, which may include weekends, holidays and evenings. The ability to work flexible hours is required to meet business needs. If working remotely, incumbent will be required to be available by telephone and email during specified hours. Travel will be on an as-needed basis to conduct business-related activities. In the event of a declared disaster or emergency, this Business Operations Continuity position will be required to carry out assigned duties to provide CHS with the capability and capacity to operate its business functions.


***The bonus will be paid in two installments with the first being after successful completion of your 90-day orientation period and the second installment being after your 12 months of service. This sign-on bonus is taxable; all regular payroll taxes will be withheld. In the event that you leave CHS within 12 months of your date of hire, you will be responsible for reimbursing CHS for the sign-on bonus at a pro-rated amount.




 Together, good can be done.


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