Children's Home Society of Florida

  • Quality Management Specialist - Dependency

    Job Locations US-FL-West Palm Beach
    Job ID
    2019-4482
    # of Openings
    1
    Category
    Quality Improvement
    Type
    Regular Full-Time
    Pay rate
    USD $38,482.00/Yr.
  • Overview

    #MyCHSWhy: Lindsey Cannon from Children's Home Society Florida on Vimeo.

     

    Do you have what it takes to reshape the future for children?

    Do you believe in empowering children and families to realize their full potential?

    Are you ready for a meaningful career that impact lives for generations?

    Then Children's Home Society of Florida is for you!

     

    We’re seeking a Quality Management Specialist for our Dependency program to support our growing needs for child case management services. You’ll be a part of a team of subject matter experts who are tasked with the successful implementation of best practice standards across programs with the goal of improving the quality of services to the children and families that we serve. At every level and with every employee, ours is a culture of quality improvement. This is an excellent opportunity for a focused and dedicated social services professional that has a passion for quality improvement and thrives in a fast-paced, never-the-same work environment.

     

     

    WHY JOIN CHS?

    • Mission driven uplifting work culture 
    • Great benefits suite
    • Generous paid time off including holidays
    • Growth and professional development opportunities
    • Culture for continuous improvement and only being the best!

    Responsibilities

    YOU WILL:

    Coordinate, support, training and evaluation of the continuous quality management process in specific divisions Monitor compliance with contract, funding sources, quality and accreditation standards; document results and report to Quality Management Manager and/or Regional Director of QM

    • Collect, compile and analyze various program data reports such as incident reports & satisfaction surveys, document results/recommendations and report to the Quality Management Manager and/or Regional Director of QM.
    • Train all team members on the QM process and issues relevant to QM.
    • Attend division safety committee meetings; educate committee members regarding safety issues, and assist members to seek solutions. Document results/recommendations and report to the Quality Management Manager and/or Regional Director of QM.
    • Plan, coordinate and facilitate quarterly peer record review in specified divisions. Document results/ recommendations and report to the Quality Management Manager and/or Regional Director of QM.
    • Plan, coordinate and facilitate quarterly peer record reviews and compile aggregate reports for the Quality Management Manager and/or Regional Director of QM. Assist in developing a process that will encourage teams to become self-sufficient.
    • Attend trainings and meetings that are QM specific. Disseminate information from trainings to appropriate staff.
    • Assess, recommend and coordinate staff training needs based on contractual requirement, document results/recommendations and report to the Quality Management Manager and/or Regional Director of QM.
    • Assist Division staff in revising/improving operational procedures, program forms and manuals, while maintaining consistency with similar programs.
    • Oversee statistical information relevant to QM is collected consistently and that the information is accurately reported within the specified time frames.
    • Conduct new employee QM orientation training, assist in the development of QM procedures & participate in strategic planning.
    • Provide support related to QM in the development of grant applications and funding proposals.
    • Provide support related to QM prior to and during funder/contract evaluation and/or negotiations.

    Qualifications

    YOU HAVE:

    • Working knowledge of the Quality Management field
    • Strong organizational skills and a tireless focus on quality results
    • Exceptional leadership, interpersonal and communication skills that allow you to work well with diverse teams, clients and families
    • Resiliency, with a propensity to persevere in spite of constant change.
    • A sincere passion for helping others in need

    YOU NEED:

    • Bachelor's degree in a Business or human services related field
    • One year experience in related field
    • Proficiency in word processing, spreadsheet and presentation software and database applications

     

    ABOUT CHS

    As the leading, most reputable organization in Florida serving children and families, Children's Home Society of Florida delivers innovative solutions that transform the lives and futures of children and families. When children and families face complex challenges, Children’s Home Society of Florida (CHS) is there - we been delivering the right solutions at the right time since 1902. With our innovative practices and commitment to excellence, we are the only organization with the size, scope and depth of services that can reshape the future for children. With more than 1,800 team members, CHS is the #1 provider of services and solutions to children and families in Florida.

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