Children's Home Society of Florida

  • Vice President of Behavioral Health Services

    Job Locations US-FL-Orlando
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    #MyCHSWhy: Lindsey Cannon from Children's Home Society Florida on Vimeo.

    For more than a century, Children’s Home Society of Florida has been the leader in serving children and families throughout Florida. We’re well known for our determination to help children who have suffered abuse or neglect, and the depth and breadth of our services extends into nearly every Florida community.


    But we’re committed to do more.  In pursuit of our mission, building bridges to success for children, we’re intensifying our efforts to help more children grow up in safe, strong families before complicated challenges threaten their wellbeing.  We’re expanding our footprint in early childhood education and in proven child abuse prevention programs. We’re growing our behavioral health programs.  And, we’re leading Florida’s effort to develop successful community schools and unique health and wellness programs in the state’s most impoverished neighborhoods.


    Each day, we become one step closer to fulfilling our vision: A world where children realize their full potential.


    As the Vice President of Behavioral Health Services you will coordinate and oversee clinical operations to ensure consistency with the programs developed in order to optimize best practices of client clinical health care. Reporting to the Senior Vice President of Operations, you will promote high standards of practice through development of policies, protocols, and practice guidelines across all of CHS’s clinical delivery functions. You will lead clinical areas of professional services and technical services that result in positive outcomes for children while ensuring that authorizations for behavioral health services meet regulatory requirements. Overall, you will contribute to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health solutions for children and families.



    • Uplifting mission-driven work culture
    • Growth and professional development opportunities
    • Great benefits package, including generous paid time off and holidays
    • Opportunity to make a positive difference in children and families within your own community!


    YOU WILL: 

    • Lead the development and delivery of CHS behavioral health and clinical professional services that result in positive outcomes for children, while ensuring all services meet regulatory requirements.
    • Service Development & Delivery
      • Design and monitor a behavioral health services program to ensure a culturally competent system of care that meets the physical, social, and psychological needs of the children and families.
      • Develop and implement policies and practices related to patient care, clinical employment and business development.
      • Oversee clinical teams to ensure the provision of adequate clinical supervision, in addition to review of service decisions, care coordination, communication, and integration with long-term services and support.
      • Provide oversight, expertise and leadership to clinicians and other team members who are engaged in care delivery commensurate with their level of education and training.
      • Collaborate with key stakeholders to reduce barriers and improve timely access to services.
      • Develop strategies for program or service performance aligned with CHS’s strategic vision; lead program change as needed
    • Operations & Quality Management
      • Ensure compliance to regulations set forth by state, federal, contracting agencies and accreditation bodies.
      • Participate in case record monitoring to ensure required documentation is included and meets CHS/professional standards.
      • Develop an accurate business line budget; effectively manage to meet or exceed expectations for budget adherence.
      • Organize, implement, and direct a quality improvement system incorporating quality outcome measures.
      • Participate in Risk Management activities; participate in site review by State, Federal, or other regulatory agencies as needed.
      • Work closely with the Quality to ensure that quality management, care management and referral policies and procedures are performed at or above established performance benchmarks.
      • Assist in defining data requirements for monitoring performance, improvement, and outcomes of care.
      • Work collaboratively with IT and Analytics to provide meaningful reports and analysis to CHS senior leadership.
    • Strategic Management
      • Assess opportunities to grow and enhance services; participate in community outreach activities as needed.
      • Foster collaborative relationships with community systems and medical practitioners to meet goals set by CHS.
      • Participate in strategic planning activities, ensures that initiatives are in alignment with CHS’s global strategic plan.
      • Attend external meetings and activities as a CHS representative, when needed.
    • Data Analysis & Management
      • Use data to monitor utilization and service offerings.
      • Ensure that the Electronic Health Record is maintained properly.
      • Work in partnership with Quality to review data related to performance assessments and develop plans for improvement.
    • Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate) while fostering an engaging, positive work environment.
      • Recruit, supervise and support team members and foster their professional development.
      • Establish annual team goals and objectives; track and report results.
      • Coach, support and evaluate team member performance, taking corrective action if needed.
      • Deliver timely communication through regular management and team meetings.
      • Comply and confirm compliance with CHS code of conduct, policies, procedures and other obligations.
      • Participate in succession planning to build the bench strength necessary for future talent needs.
      • Participate actively in departmental meetings, training and education, as well as the quality process
      • Pick up projects on the fly; perform other duties as assigned from time to time.
      • Demonstrate the CHS Common Bond Values in the performance of all job duties.



    YOU HAVE: 

    • Knowledge of: 
      • Mental Health/Behavioral Health Theories & Practices | HIPAA and Other state/Federal Legislation Governing Healthcare | Statistics | Community Services & Solutions | Medical/Clinical Education
    • Skills and proficiency in:
      • Planning, project management, organization and time management
      • Oral and written communication, public speaking and presentation
      • Interpersonal relationship building, collaboration, teamwork
      • Computer systems and MS Office, including Word, Excel and Outlook
    • Ability to:
      • Perform under strong demands in fast-paced, diverse, sometimes ambiguous environment
      • Communicate compellingly and influence others in a positive way
      • Collaborate within and outside of CHS with competence in public, private and other partnerships
      • Supervise others, with coaching skills that result in accomplishing goals through direct reports
      • Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries
      • Meet critical deadlines, while maintaining attention to detail, accuracy and quality
      • Synthesize complex data and create focus on key priorities related to organizational objectives
      • Demonstrate the behaviors of the CHS Common Bond Values
    • Other: energetic, passionate, and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing change



    • 10+ years of direct experience in a behavioral health care or health plan environment, with at least 6 years of experience in a leadership role or equivalent
    • Demonstrated expertise in building and overseeing behavioral health programs
    • Extensive experience managing client populations with medical, social and behavioral health complexity
    • Experience in behavioral health record quality and compliance reviews; auditing strongly preferred
    • Clinical or other licensure, strongly preferred
    • Master's Degree in Behavioral Science, Social Work, Human Services or Health Care related field (e.g., Psychology, Sociology, Criminal Justice, etc.) from an accredited university, required
    • Master’s degree in Social Work, Psychology, Marriage & Family Therapy, Mental Health Counseling or comparable Human Services-related degree, required
      • – OR– 
      • Non-Human Services related Master’s degree accompanied by extensive experience with children and family services and demonstrated management skills, required



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