Children's Home Society of Florida

  • Director of Program Operations

    Job Locations US-FL-Miami
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    #MyCHSWhy: Lindsey Cannon from Children's Home Society Florida on Vimeo.


    Since 1902, Children’s Home Society of Florida has been the leader in working on behalf of children and families throughout our great state. We’re well known for building bridges to success for children – and those bridges cross into nearly every Florida community, serving more than 60,000 clients each year. Our impact isn’t solely in the numbers, though – it’s in kids’ futures that have been completely transformed because of the solutions we provide in tackling some of life’s tough problems.

    But we’re committed to do more.  We’re intensifying our efforts to help more children grow up in safe, strong families before complicated challenges threaten their wellbeing.  And, each day we become one step closer to fulfilling our vision of a world where children realize their full potential.

    So, who are we?  We’re a team of dedicated, passionate people who change life trajectories.


    In your role as the Director of Program Operations, you’ll oversee operations for the Miami-Dade region, encompassing about $5-7M in annual revenue.  Reporting to the Regional Executive Director, you’ll be accountable for executing tactics that move the needle on CHS’s strategic direction in functional program development, administration and management, while focusing on the continuous enhancement of operational proficiency and productivity.

    To succeed in this position, you’ll have to have:

    • An exceptional knowledge of the South Florida area and its resources, including local partners in Child Welfare, Human Services, and Social Services, with a focus on children and families.
    • Strong savvy in business administration, along with excellent planning, management and organizational skills. 
    • Extraordinary communication, interpersonal and collaborative skills as you’ll be doing a lot of relationship building, advocacy and fund-raising in the community,
    • Strong coaching and performance management skills so that you can accomplish organizational goals through your direct reports.
    • Focused commitment to Our Common Bond Values of Caring, Integrity, Respect, Commitment, Leadership and Excellence, while demonstrating empathy and a positive approach to embracing change.

    And, you’ll need a Master’s Degree in Social Work or a Human Services-related field such as Psychology or Mental Health, with at least 2 years of experience in nonprofit management supported by a proven track record of financial and operational results, and 3 years of direct service in field casework or counseling.  If you’ve written and won a grant, that’s a plus!

     If you wish to be considered for this opportunity, please submit your online application. You may email your resume and qualifications to: Heather Vogel, Chief Talent Officer at



    Provide leadership and oversight to CHS program operations in alignment with the company’s strategic direction, while focusing on the continuous enhancement of operational proficiency and productivity.


    Business Development & Growth – “Achieve Financial Independence”

    • Assist with the development and execution of plans for “top line” smart growth, including the attainment of grant or other funding for identified strategic priorities.
    • Represent CHS at community meetings or groups; build alliances and partnerships to help execute business strategies.
    • Manage contractor and funder relationships to meet or exceed expectations for budget accuracy and fiscal accountability.
    • Promote operational sustainability through top line growth and bottom line management of resources.
    • Support philanthropy and development efforts through participation in annual fundraising and other events.
    • Assist in contract negotiation with funders to drive sustainability in operations in accordance with CHS standards for care.

    Program Operations Oversight – “Support Our Field”

    • Provide leadership and supervisory support to CHS’s program operations, as well as centralized functional operations.
    • Liaise with support functions to facilitate the achievement of outcomes that meet the expectations of funders, partners, clients and other stakeholders; drive for excellence via demonstrated improvement in program/operational outcomes.
    • Achieve minimum compliance scores for Quality and other measures; adhere to CHS policies and practices.
    • Participate and/or lead program development and pilot projects to support statewide practice initiatives.
    • Provide 24/7 emergency response capability, when needed; serve as resource for problem solving and crisis intervention.

    Functional Leadership – “Be and Be Known as the Solutions Provider”

    • Assist in the preparation and presentation of CHS performance reports related to strategic goal attainment.
    • Work collaboratively with Advocacy teams at the state and federal level to help advance the CHS platform and strategy.
    • Liaise with local and state Boards of Directors and other stakeholders on matters of relevance.
    • Represent CHS on internal and external committees, task forces, speaking engagements or conference panels as needed.
    • Support philanthropy team and the local Board in understanding statewide strategy and brand, facilitate board development, and promote board role in advocacy and fundraising efforts.

    Leadership Development & Succession – “Have the Talent Advantage”

    • Support the creation and implementation of strategies for maintaining voluntary team member turnover at 30% or less.
    • Participate in regional succession planning and leadership development activities.
    • Confirm that team members are recognized for their contributions through recognition and other engagement activities.
    • Hold team members accountable for CHS financial and operational performance expectations.




    • Ability to develop innovative state-of-the-art programs consistent with agency's objectives and philosophy and state and national trends '
    • Ability to learn computer skills sufficient to perform all essential functions
    • Ability to problem solve, make decisions and implement plans
    • Ability to travel
    • Effective interpersonal skills
    • Effective knowledge of community resources
    • Effective supervisory/management and leadership skills
    • Effective verbal and written skills



    • Master's Degree in Social Work or Human Services related field from an accredited university – OR – Non-Human Services related Master’s degree from an accredited university and extensive experience with children and family services and demonstrated management skills
    • Three years’ experience in human services, field casework or counseling, required. Dependency Case Management background preferred. 
    • Two years of management/supervisory experience, including budgets and fiscal management, strongly preferred.
    • Experience in program development and grant writing, preferred.



    As the leading, most reputable organization in Florida serving children and families, Children's Home Society of Florida delivers innovative solutions that transform the lives and futures of children and families. When children and families face complex challenges, Children’s Home Society of Florida (CHS) is there - we been delivering the right solutions at the right time since 1902. With our innovative practices and commitment to excellence, we are the only organization with the size, scope and depth of services that can reshape the future for children. With more than 1,800 team members, CHS is the #1 provider of services and solutions to children and families in Florida.




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