Children's Home Society of Florida

  • Quality Management Manager

    Job Locations US-FL-Orlando
    Job ID
    2018-3814
    # of Openings
    1
    Category
    Quality Improvement
    Type
    Regular Full-Time
  • Overview

    Founded in 1902 to care for orphans, CHS is now among the oldest, largest and most respected private nonprofits serving children and families. Expanding from early roots in adoption and foster care, CHS offers an array of specialized services designed to nurture children and grow families. Last year, CHS delivered hope to more than 139,000 children and adults.

    Responsibilities

    SUMMARY: 

     

    The Quality Management Manager is responsible for managing and overseeing the Quality Management functions and activities as well as assist senior management by developing, training and implementing the Quality Management process for an assigned area. Overall, the Quality Management Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that keep CHS as the premier provider of child, family and behavioral health support services.

    PRIMARY JOB FUNCTIONS: 

    1.  Manage, coordinate and oversee the execution of the Quality Management model including the development and implementation of QM model statistical and reporting tools and mechanisms.

     

    • Manage, coordinate and oversee the execution of the Quality Management model including the development and implementation of QM model statistical and reporting tools and mechanisms.
    • Advise and provide direction to division management, supervisors and employees on all Quality Management related matters and activities.
    • Coordinate the collection and development of performance and outcome data reports, aggregation and trends for performance management and outcome management, including contract performance measures; analyze data and report findings.
    • Provide coaching, modeling and supervision to team members on quality practices that impact outcomes.
    • Assist division management with Quality Management policy interpretation.
    • Participate on the QM Functional team as requested.
    • Oversee and participate in the peer review process.
    • Conduct specialized quality and performance reviews as assigned.
    • Develop and monitor internal and external performance improvement plans.
    • May supervise QM Specialists, review and evaluate work performance.
    • Oversee compliance with Florida Statutes, COA Standards etc.
    • Serve as a constructive member of the Division(s) management team.
    • Identify and recommend staff training issues to Division Management in cooperation with Human Resources and other management team members.
    • Manage Divisional and/or Statewide QM projects as assigned.
    • Assist in the revision and improvement of the QM model.
    • Facilitate the COA accreditation process with the Director of QM and division team members.
    • Participate in strategic planning.
    • Supervise and review monthly/quarterly QM reports for accuracy.
    • Provide support and guidance prior to and during external funder audits.
    • Conduct/coordinate internal program audits, focus reviews, and monitor implementation of corrective action plans.
    • Serve as liaison with funders within designated area of responsibility with special emphasis on developing positive working relationships with QM team members.
    • Perform supervisory responsibilities:
      • Delegate and oversee work assignments so that work is performed according to the organization's mission, policies and procedures and service philosophy
      • provide consultation and training, as appropriate
      • identify unmet training needs
      • conduct performance evaluations
      • support and enhance team members’ ability to perform their jobs by teaching and modeling technical knowledge and skills, work management and communication skills and conflict management skills

     

    2.  Contribute to an engaging, positive work environment.

     

    • Participate actively in departmental meetings, training and education, as well as the quality management process.
    • Comply with CHS policies, procedures, code of conduct, contracts and other legal obligations.
    • Assist with training other employees and providing back up when necessary.
    • Pick up projects on the fly; perform other duties as assigned from time to time.
    • Demonstrate the CHS Values in the performance of all job duties.

     

    3.  Recruit, develop and lead a team capable of supporting CHS performance and growth strategies, while fostering an engaging, positive work environment.

     

    • Participate actively in departmental meetings, training and education, as well as the quality management process.
    • Oversee labor planning and staffing; affirm new associates are trained for their position.
    • Deliver timely communication through regular management and team meetings.
    • Comply and confirm compliance with CHS policies, procedures, code of conduct, contracts and other legal obligations.
    • Coach, support and evaluate direct report performance, taking corrective action when necessary.
    • Participate in succession planning to build the bench strength necessary for future talent needs.
    • Pick up projects on the fly; perform other duties as assigned from time to time.
    • Demonstrate the CHS Values in the performance of all job duties.

     

    4.  Perform supervisory responsibilities specified in COA Standard TS 3:

     

    • Delegate and oversee work assignment so that service delivery is performed according to the organization's mission, policies and procedures and service philosophy.
    • Provide consultation and in-service training, as appropriate.
    • Identify unmet training needs.
    • Conduct performance evaluations.
    • Support and enhance team member's ability to perform their jobs by teaching and modeling technical knowledge and skills, work management and communication skills and conflict management skills.
    • Provide direct support to team members when they are new; developing competencies, experiencing challenging circumstances or experiencing higher than normal volumes of work.

     

    This list of essential functions is not intended to be exhaustive. Children's Home Society of Florida reserves the right to revise this job description as needed to comply with actual job requirements.

    Qualifications

    Education, Licenses and Certifications:  All degrees must be from an accredited university. 

    • Bachelor's Degree in Business, human services or related field

    Experience:

    • Three years of Quality Management or program operations responsibilities, expertise and/or experience 

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