Children's Home Society of Florida

  • Residential Program Manager

    Job Locations US-FL-Lutz
    Job ID
    2018-3806
    # of Openings
    1
    Category
    Management
    Type
    Regular Full-Time
  • Overview

    Founded in 1902 to care for orphans, CHS is now among the oldest, largest and most respected private nonprofits serving children and families. Expanding from early roots in adoption and foster care, CHS offers an array of specialized services designed to nurture children and grow families. Last year, CHS delivered hope to more than 139,000 children and adults.

    Responsibilities

    SUMMARY: 

     

    The Residential Program Manager is responsible for the coordination service delivery in a residential setting so that client needs, program goals and contract objectives are effectively met. Overall, the Residential Program Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that keep CHS as the premier provider of child, family and behavioral health support services.

    PRIMARY JOB FUNCTIONS: 

    1.  Assumes and maintains responsibility for the administration and programming of the residential facility.

     

    • Direct the activities of professional and non-professional staff in treatment and related programs for residents.

    • Plan, organize, direct, coordinate, and evaluate service delivery to youths/ residents.

    • Write and maintain case records, and related reports.

    • Work to create a healthy environment to bring about positive changes in the behaviors, attitudes, and values of youth residing in the facility.

    • Monitor and identify staffing needs in order to maintain appropriate coverage of all shifts.

    • Define program goals and objectives and confers with counselors to provide guidance in casework.

    • Determine the appropriate method and course of action and implements service, treatment, and learning plans.

    • Assign, coordinate, and outline the work methods of subordinate employees directly or through lower-level supervisors

    • Identify community services for providing staff with optimum resources for youth/residents.

    • Serve as a liaison between staff and other departments within the organization as well as outside the organization with other social service agencies.
    • Assume and maintain responsibility for continuing education through planning and conducting in-service training programs for employees.
    • Plan procedures and equipment to improve the environment and service delivery to youth/residents.
    • Monitor and approve client field trips and other activities.
    • Prepare program natural disaster and emergency plans; provide leadership and guidance during natural disasters or emergencies that may include evacuation.

    • In accordance with CHS policy, procedure, and contract requirements confirm program compliance with training and certification requirements, including but not limited to NAPPI certifications, sanctuary modal, Red Cross certifications, medication, HIPPA, etc.

    2.  Contribute to an engaging, positive work environment.

     

    • Participate actively in departmental meetings, training and education, as well as the quality management process.
    • Comply with CHS policies, procedures, code of conduct, contracts and other legal obligations.
    • Assist with training other employees and providing back up when necessary.
    • Pick up projects on the fly; perform other duties as assigned from time to time.
    • Demonstrate the CHS Values in the performance of all job duties.

    3.  Recruit, develop and lead a team capable of supporting CHS performance and growth strategies, while fostering an engaging, positive work environment.

     

    • Participate actively in departmental meetings, training and education, as well as the quality management process.
    • Oversee labor planning and staffing; affirm new associates are trained for their position.
    • Deliver timely communication through regular management and team meetings.
    • Comply and confirm compliance with CHS policies, procedures, code of conduct, contracts and other legal obligations.
    • Coach, support and evaluate direct report performance, taking corrective action when necessary.
    • Participate in succession planning to build the bench strength necessary for future talent needs.
    • Pick up projects on the fly; perform other duties as assigned from time to time.
    • Demonstrate the CHS Values in the performance of all job duties.

    4.  Perform supervisory responsibilities specified in COA Standard TS 3:

     

    • Delegate and oversee work assignment so that service delivery is performed according to the organization's mission, policies and procedures and service philosophy.
    • Provide case consultation and in-service training, as appropriate.
    • Identify unmet training needs.
    • Conduct case reviews at least quarterly.
    • Conduct performance evaluations.
    • Support and enhance team member's ability to perform their jobs by teaching and modeling technical knowledge and skills, work management and communication skills and conflict management skills.
    • Provide direct support to personnel when they are new; developing competencies, and experiencing challenging circumstances with the individuals and families they work with or experiencing higher caseloads.

    This list of essential functions is not intended to be exhaustive. Children's Home Society of Florida reserves the right to revise this job description as needed to comply with actual job requirements.

    Qualifications

    Education, Licenses and Certifications:  All degrees must be from an accredited university. 

    • Master’s degree in Human Services or related field or
    • Bachelor’s degree in Human Services or related field

    Experience:

    • With a Master’s degree, two years experience working with children
    • With a Bachelor’s degree, four years experience working with children
    • Two years of supervisory experience

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