Children's Home Society of Florida

  • Talent Services Manager

    Job Locations US-FL-Orlando
    Job ID
    # of Openings
    Human Resources
    Regular Full-Time
  • Overview

    We’re working toward a world where all children realize their full potential…


    When children and families face complex challenges, Children’s Home Society of Florida (CHS) is there. Founded in 1902 to provide safe, loving homes for orphans, CHS is now one of the oldest, largest and most respected nonprofit organizations in Florida. Delivering hope to more than 50,000 children and family members across the state, we continue to do more. We are leading the nation in developing and delivering solutions that transform the lives and futures of children and families.

    Will you join us? Are you ready to HELP CHILDREN find–and achieve–their full potential? Are you ready to make a POSITIVE DIFFERENCE in the lives of children and their families? If so, we want to talk to YOU.

    We’re seeking an experienced Talent Services Manager who supervises the execution CHS’s talent policies and practices to confirm that CHS is equipped to meet its strategic talent goals and objectives. With a focus on exceptional service, the incumbent oversees six Talent Services Specialists in the delivery of services that support team member attraction, development and retention to enhance CHS’s talent effectiveness, capability, engagement and team member experience. Overall, the Talent Services Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, child welfare management, community school and early childhood solutions for children and families.


     Supervise Talent Service Team

    • Obtain a solid understanding of business needs to propose best-fit solutions to meet those needs.
    • Supervise the delivery of talent services that support team member attraction, development and retention to enhance CHS’s talent effectiveness, capability, engagement and team member experience, while developing and maintaining an exceptional level of customer service, and to confirm that CHS is equipped to meet its strategic talent goals and operational objectives.
    • Oversee the work of the Talent Services team in talent policy, program and practice interpretation and administration, including compensation inquiries, benefits enrollment, pay changes, wellness program participation, engagement activities, etc.
    • Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COS Standard T3, when appropriate) while fostering an engaging, positive work environment.
    • Recruit, supervise and support team members and foster their professional development.
    • Establish annual team goals and objectives that supports continual process improvement by utilizing LEAN methodology to create metrics that allow the team to track and report results.
    • Coach, support and evaluate team member performance, taking corrective action if needed.
    • Deliver timely communication through regular management and team meetings.
    • Participate actively in departmental meetings, training and education, as well as the quality process.

    Supervise team member records

    • Recruit, supervise and support the team and foster their professional development.
    • Supervise and verify the proper administration of team member files and documentation, including training records.
    • Provide and confirm the prompt notification and filing of Workers’ Compensation, ADA, FMLA/LOA and other claims.
    • Monitor unemployment compensation claims; represent CHS at unemployment hearings, when needed.
    • Provide statewide reports on employment file compliance, based on program monitoring.
    • Generate reports on talent and other related metrics, when needed.
    • Lead the execution of regular team member employment file audits to verify compliance; participate in annual program audits.
    • Assist in creating job descriptions, salary recommendations, position management and report building, as needed.
    • Comply and confirm compliance with CHS code of conduct, policies, practices, contracts and other legal obligations.

    Supervise onboarding/talent strategy

    • Supervise the provision on talent acquisition and new hire onboarding support; including interview scheduling, reference checks, background screening, new hire paperwork and I-9 processing, and confirm that all new team members engage in the CHS Regional Orientation.
    • Support the conduct of candidate screening and secondary interviews, as well as exit interviews, when needed.
    • Assist Talent Team members in the execution of team member development, engagement and retention activities, to increase retention and provide The Talent Advantage.
    • Support the shift to a self-service model on the new HRIS platform.
    • Participate in succession planning to build the bench strength necessary for future talent needs.

    Lead talent operations improvement processes

    • Innovate and lead a robust call center centralized HR operations process that involves customer support state-wide among the talent service specialist team involving work orders, onboarding processes (pre/post offer), phone calls, and assignments
    • Continuously seek process improvement utilizing LEAN processes and progress towards accomplishing efficient talent operations by taking initiative on proposing and implementing new projects, guidelines, processes, including audit review processes
    • Develop a strong knowledge base and stay current on talent-related issues and trends.
    • Pick up projects on the fly; perform other duties as assigned from time to time.
    • Demonstrate the CHS Common Bond Values in the performance of all job duties.



    •  Labor & Employment Law | Employee Relations | Performance Coaching | Education & Training
    • Talent Acquisition | Compensation & Benefits | General Human Resources | Organization Development
    • Planning, organization, time, project management, process improvement, oral/written communication
    • Interpersonal relationship building, collaboration, teaming, conflict resolution
    • Software systems including MS Excel, PowerPoint, Word; Adobe; Paylocity HRIS; iCIMS ATS, Relias Learning
    • Train, coach and positively influence supervisory and management leadership
    • Foster the creation of a positive work environment and a high level of team member engagement
    • Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments
    • Perform at a high level of autonomy, with general supervision
    • Handle highly stressful, sensitive situations; preserving confidentiality and professional boundaries
    • Multi-task, while maintaining attention to detail, accuracy and quality
    • Solve practical problems and document results using sound judgment
    • Demonstrate the behaviors of our CHS Common Bond Values
    • Be energetic, passionate, and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change


    •  Bachelor’s degree in Business, HR or related field from an accredited university
    • Equivalent combination of education, training and experience may be considered
    • Professional in Human Resources (PHR or SRHM-CP) certification, desired
    • Three to five years of Talent/HR experience in a generalist setting
    • Experience supporting multiple geographic locations
    • Demonstrated results in collaborating to improve team member performance and engagement

    At CHS, we’ve created a workplace that supports what drives you personally and professionally. Competitive salaries … paid holidays … generous paid time off … flexible work schedules … and a sweet benefits suite that doesn’t just say we care about you, but truly demonstrates it!

    The annual salary for this position is $50,000.

    With more than 1,900 team members, CHS is the #1 provider of children’s services in the state of Florida. We’re an employer and career path of choice for any aspiring professional committed to growth and excellence. At CHS, we do good.




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