Children's Home Society of Florida

  • Organizational & Learning Manager

    Job Locations US-FL-Orlando
    Job ID
    # of Openings
    Human Resources
    Regular Full-Time
  • Overview

    We’re working toward a world where all children realize their full potential…


    When children and families face complex challenges, Children’s Home Society of Florida (CHS) is there. Founded in 1902 to provide safe, loving homes for orphans, CHS is now one of the oldest, largest and most respected nonprofit organizations in Florida. Delivering hope to more than 50,000 children and family members across the state, we continue to do more. We are leading the nation in developing and delivering solutions that transform the lives and futures of children and families.

    Will you join us? Are you ready to HELP CHILDREN find–and achieve–their full potential? Are you ready to make a POSITIVE DIFFERENCE in the lives of children and their families? If so, we want to talk to YOU.

    We’re seeking an experienced Organizational Development & Learning Manager who plans, designs, develops and executes programs, tools and solutions that confirm CHS is equipped to meet its strategic talent goals and operational objectives. The incumbent provides support and guidance in talent management, leadership development, organizational development and change management to enhance CHS’s overall effectiveness and capability. Overall, the Organizational Development & Learning Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, child welfare management, community school and early childhood solutions for children and families.





    • Plan, design, develop and deliver a comprehensive Organizational Development & Learning program that enhances the professional growth, effectiveness and capability of team members and contributes to the achievement of CHS’s business goals.


    1. Professional Development & Learning
    • Partner with Talent Team leadership to identify strategic direction for CHS learning programs.
    • Research and provide appropriate and relevant learning solutions that deliver effective knowledge and skill transfer, including instructor-led, e-learning, job aids, etc., in collaboration with Talent Team Business Partners.
    • Develop and maintain a web-based CHS course catalog for use in career planning, professional development and coaching.
    • Facilitate the design and delivery of the New Employee Orientation and Experience for team members, including the development of online support tools and orientation guidelines for new hires to help drive employee engagement.
    • Design and coordinate focused curriculums for staff professional development, including the CHS Supervisory Series program.
    • Evaluate the effectiveness of learning solutions - determine the return on investment, impact to the business, performance improvement, knowledge transfer, time to productivity and other key metrics to show value of learning solutions.
    • Establish and maintain standards for training manuals, guides, and course materials.
    • Manage any external training vendors to confirm that they provide high quality, results-oriented products.


    Leadership Development

    • Partner with Talent Team leadership to assess needs and deliver customized programs to increase leadership effectiveness.
    • Facilitate leadership classroom and remote learning sessions.
    • Establish relationships with Talent business partners to co-facilitate leadership and career development content.
    • Facilitate “train the trainer” sessions to transition solutions to talent managers, business leaders or other facilitators involved in leadership development efforts.
    • Manage a feedback and coaching program for middle managers to coincide with leadership development and succession.


    Organizational Development

    • Support organizational design and effectiveness, culture and talent capabilities.
    • Interface with HR BPs, to identify and respond to organizational development needs, such as organization design, team effectiveness, change management plans, etc.; provide group facilitation and coaching when needed.
    • Provide consulting and support to employee engagement surveys and action plans.
    • Maintain the CHS competency framework that drives CHS’s strategy and values.
    • Support performance management and succession planning processes to confirm clarity and goal alignment.
    • Support the development and implementation of internal communication plans, including assessment material, summary reports, action planning toolkits, etc.
    • Support organizational change diagnostics and gap analysis; articulate findings to identify strengths, gaps, risks, and solutions.
    • Develop and execute change management plans for projects, initiatives, organizational structure, when needed.

    2. Contribute to a positive, engaging work environment.

    • Develop a strong knowledge base and stay current on talent and learning-related issues and trends.
    • Participate actively in departmental meetings, training and education, as well as the quality process.
    • Comply with CHS’s code of conduct, policies, procedures, and other obligations.
    • Assist with training other team members and providing back up when necessary.
    • Pick up projects on the fly; perform other duties as assigned from time to time.
    • Demonstrate the CHS Common Bond Values in the performance of all job duties





    • General Human Resources | Organizational Development | Leadership Development & Coaching
    • Change Management | 70-20-10 Development Planning
    • Human Services | Child Welfare | Social Services Administration
    • Planning, organization, project management, oral/written communication, including presentation/platform
    • Interpersonal relationship building, collaboration, teamwork and facilitation
    • HRIS, ATS, computer systems and MS Office, including Word, Excel and Outlook
    • Software systems including MS Excel, PowerPoint, Word; Adobe; Paylocity; Relias and course authoring tools
    • Train, coach and positively influence supervisory and management leadership
    • Develop/deliver instructor-led and web-based training, adapting to various learning styles and skill sets, while measuring and evaluating learning impact
    • Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments
    • Perform at a high level of autonomy, with general supervision
    • Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries
    • Meet critical deadlines, while maintaining attention to detail, accuracy and quality
    • Solve varied problems and document results using sound judgment
    • Synthesize large amounts of data and create focus on key priorities related to organizational objectives
    • Demonstrate the behaviors of our CHS Common Bond Values
    • Be energetic, passionate, and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change


    •  Bachelor's degree in Business (with an emphasis in Human Resources), Education, HR/OD, Instructional Systems, or related field from an accredited university; Master's degree, strongly preferred
    • Certification in Human Resources or Learning (SHRM-CP, PHR, CLP, etc.) strongly preferred
    • Certification in a recognized assessment tool, preferably Predictive Index or DiSC®, strongly preferred
    • Two to four years of experience in HR/OD, learning or development required, preferably in nonprofit or social services, or an equivalent combination of education and experience
    • Demonstrated accomplishment in curriculum design, development, delivery and measurement, with a focus on developing and implementing high potential and leadership programs

    At CHS, we’ve created a workplace that supports what drives you personally and professionally. Competitive salaries … paid holidays … generous paid time off … flexible work schedules … and a sweet benefits suite that doesn’t just say we care about you, but truly demonstrates it!

    With more than 1,900 team members, CHS is the #1 provider of children’s services in the state of Florida. We’re an employer and career path of choice for any aspiring professional committed to growth and excellence. At CHS, we do good.




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