Children's Home Society of Florida

  • Family Support Worker

    Job Locations US-FL-Jacksonville
    Job ID
    # of Openings
    Case Management
    Regular Full-Time
  • Overview



    We’re working toward a world where all children realize their full potential…


    When children and families face complex challenges, Children’s Home Society of Florida (CHS) is there. Founded in 1902 to provide safe, loving homes for orphans, CHS is now one of the oldest, largest and most respected nonprofit organizations in Florida. Delivering hope to more than 50,000 children and family members across the state, we continue to do more. We are leading the nation in developing and delivering solutions that transform the lives and futures of children and families.

    Will you join us? Are you ready to HELP CHILDREN find–and achieve–their full potential? Are you ready to make a POSITIVE DIFFERENCE in the lives of children and their families? If so, we want to talk to YOU.

    We are seeking a Family Support Worker experienced in working with children and families. You will be providing support to our growing case management services, and be part of a team of para-professionals charged with attending to the needs of children and families.  You will provide education and support services with the end goal of aiding in family stability and success, in a fast-paced, never-the-same work environment. 



    • Assist in developing and maintaining client records and program documentation according to contract and CHS standards (initial assessments, goal planning, progress notes termination summaries, etc.); enter necessary information into required software system(s) in a timely and accurate manner.
    • Provide appropriate modeling techniques, education and other supportive services as delineated in service plan.
    • Assist Case Manager, Counselor or Social Worker in providing case management support services (i.e., information, assessments, referral and linkages).
    • Directly transport or arrange for transportation of clients to visitations, medical appointments, counseling, shopping, etc.
    • Monitor quality of care by complying with contract requirements for contacting clients by phone, by letter, and/or by conducting home/residential visits.
    • Facilitate or co-facilitate educational classes such as parenting skills, independent living skills, anger management, household management, behavior management, pregnancy/pre-natal care etc.
    • Co-lead parent/child play groups.
    • Supervise children during scheduled visits, in-home services, visitations or in other situations as directed.
    • Participate in weekly client staff meetings, as requested.
    • Participate in the quality management process.



    • Ability to handle confidential information appropriately
    • Effective verbal and written communication skills
    • Ability to make home visits/travel
    • Ability to learn computer skills sufficient to perform all essential functions
    • Ability to be sensitive to the service population’s cultural and socioeconomic characteristics
    • Commitment to effectively and efficiently providing customer service satisfaction with positive service delivery results
    • Excellent organizational skills
    • Ability to work in a diverse environment
    • Excellent interpersonal skills
    • Strong attention to detail
    • Ability to act decisively when necessary to protect client
    • Ability to establish trusting relationships
    • Ability to handle emergencies and life threatening situations effectively
    • Ability to handle stressful situations
    • Ability to observe and accurately report the functioning of individuals and families
    • Ability to set appropriate limits and boundaries with clients
    • Ability to work flexible hours
    • Effective parenting skills
    • Excellent listening skills



    • High School diploma of GED equivalent
    • Two years of experience working with children and families

    At CHS, we’ve created a workplace that supports what drives you personally and professionally. Competitive salaries … paid holidays … generous paid time off … flexible work schedules … and a sweet benefits suite that doesn’t just say we care about you, but truly demonstrates it!

    With more than 1,800 team members, CHS is the #1 provider of children’s services in the state of Florida. We’re an employer and career path of choice for any aspiring professional committed to growth and excellence. At CHS, we do good.




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