Children's Home Society of Florida

IT Support Specialist

Job Locations US-FL-West Palm Beach
Job ID
# of Openings
Information Technology
Regular Full-Time


We’re working toward a world where all children realize their full potential…


When children and families face complex challenges, Children’s Home Society of Florida (CHS) is there. Founded in 1902 to provide safe, loving homes for orphans, CHS is now one of the oldest, largest and most respected nonprofit organizations in Florida. Delivering hope to more than 50,000 children and family members across the state, we continue to do more. We are leading the nation in developing and delivering solutions that transform the lives and futures of children and families.

Will you join us? Are you ready to HELP CHILDREN find–and achieve–their full potential? Are you ready to make a POSITIVE DIFFERENCE in the lives of children and their families? If so, we want to talk to YOU.

We’re seeking an experienced IT Support Specialist to support our growing needs for IT services. You’ll be a part of a dynamic team of individuals who are subject matter experts on everything from application development and programming to hardware and help desk support and are tasked with the goal of offering CHS employees an internal point of contact for all of their technology based questions and requests. This is an excellent opportunity for a focused and dedicated Information Technology professional who has a passion for making a positive difference and thrives in a fast-paced, never-the-same work environment.


Starting Salary 35k-45k depending on experience.



1.  Proactively monitor and provide direct end user hardware and software support to all end users.

  • Document and follow up with hardware and software issues.
  • Troubleshoot technology problems according to escalation protocol.
  • Maintain hardware and software inventory.
  • Configure and distribute hardware.
  • Assist in testing new hardware and software prior to implementation.
  • Stay abreast of new technologies.
  • Document software license compliance.
  • Install/upgrade operating system and standard workstation software.
  • Provide technology training and user assistance.

2.  Actively support the day-to-day IT Operations in assigned Divisions. 

  • Work with the ED and management team to support the day-to-day IT operations in assigned divisions.
  • Assist in the selection, contract negotiation, installation, and support of the division's IT resources including hardware, software and communications.
  • Provide project management for assigned divisional technology projects.
  • Monitor compliance with CHS IT standards and policies.
  • Oversee division's compliance with security policies for data and software.
  • With Quality Management, oversee that contract and outcome reporting tools are consistently maintained throughout the divisions and meet statewide standards.
  • Assist in developing Quality Management measures for information technology.
  • Provide new staff orientation on IT procedures.
  • Provide telecommunications support.
  • Assist in the development of IT documentation.
  • Provide training and consultation for the Title IVE population staff as defined, monitored and evaluated by the CHS Learning Institute.

3.  Contribute to an engaging, positive work environment.

  • Participate actively in departmental meetings, training and education, as well as the quality management process.
  • Comply with CHS policies, procedures, code of conduct, contracts and other legal obligations.
  • Assist with training other employees and providing back up when necessary.
  • Pick up projects on the fly; perform other duties as assigned from time to time.
  • Demonstrate the CHS Values in the performance of all job duties..



  • Working knowledge of the Information Technology field

  • Strong organizational skills and a tireless focus on quality results
  • Exceptional leadership, interpersonal and communication skills that allow you to work well with diverse teams, clients and families
  • Resiliency, with a propensity to persevere in spite of constant change
  • A sincere passion for helping others in need


  •  High School Diploma or GED equivalent, required
  • Advanced technical certification in Microsoft or networking products, preferred
  • Bachelor’s degree in an IT related field, preferred
  • Equivalent combination of education and experience may be considered
  • Three years of experience providing end user technical support , required
  • One year experience supporting LAN / WAN technologies, Microsoft Windows, and Microsoft Office, required


With more than 1,800 team members, CHS is the #1 provider of children’s services in the state of Florida. We’re an employer and career path of choice for any aspiring professional committed to growth and excellence. At CHS, we do good.


At CHS, we’ve created a workplace that supports what drives you personally and professionally. Competitive salaries … paid holidays … generous paid time off … flexible work schedules … and a sweet benefits suite that doesn’t just say we care about you, but truly demonstrates it!


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