Founded in 1902 to care for orphans, CHS is now among the oldest, largest and most respected private nonprofits serving children and families. Expanding from early roots in adoption and foster care, CHS offers an array of specialized services designed to nurture children and grow families. Last year, CHS delivered hope to more than 139,000 children and adults.
PROGRAM NAME: Operations
OBJECTIVE: To manage the daily operations of a CHS program(s) requiring advanced assessment and intervention strategies; supervise clinical and support staff; coordinate service delivery so that client needs, program goals and contract objectives are effectively met.
ESSENTIAL FUNCTIONS MAY INCLUDE:
- Supervise program staff including regular individual and group staff meetings
and case consultation; oversee proper client to staff ratio; provide daily,
weekly and/or monthly clinical supervision to program staff as required by
- Assign cases to program staff and oversee service delivery –to be performed
according to, and within, the CHS mission, policy/statewide
directive/procedural directions and treatment models.
- Provide support with in-crisis or problem cases; provide on-going assistance
to program staff in coordinating services for clients, including afterhours
assistance, support and coverage as needed or scheduled.
- Support new and existing program staff by providing field training,
perspective, and empowerment which enable direct service personnel to
deliver the service effectively.
- Provide in-depth clinical, case coordination and/or supportive counseling
services; individual, group and family therapy, including but not limited to
TBOS, Outpatient or BHOS (only provided in Residential settings) services, in
a CHS office/facility, client home and/or school community as necessary.
- Provide in-depth clinical assessments, diagnosis of clinical conditions,
treatment plans and intervention, including but not limited to TBOS,
Outpatient or BHOS (only provided in Residential settings) services; review
and approve eligibility certifications, assessments, treatment plans, etc. as
submitted by program staff.
- Review and monitor clinical records and program documentation to be
prepared according to contract and CHS standards (assessments, treatment
plans, progress notes, termination summaries, etc.).
- Direct program staff to generate necessary reports and documents (i.e.
Quality Assurance and program accounting reports) and enter data into the
client’s electronic health record or other database in a timely manner, as
required by the program.
- Oversee that established program productivity goals are met while upholding
the CHS standard of care.
- Lead or facilitate clinical training in evidence-based practices to network
providers, as required by the program.
- Liaison with community agencies and attend closure or conference staffings.
- Participate in grant writing, contract negotiating or re-accreditation
preparation, as requested.
- Review and approve notes to be submitted to billing, when applicable..
- Assist in developing program policies and procedures.
- Provide clinical supervision as needed for licensure to registered interns and
- Perform supervisory responsibilities specified in COA Standard TS 3:
- Delegate and oversee work assignment so that service delivery is performed
according to the organization's mission, policies and procedures and service
- provide case consultation and in-service training, as appropriate
- identify unmet training needs
- conduct performance evaluations
- support and enhance staff's ability to perform their jobs by teaching and
modeling technical knowledge and skills, work management and
communication skills and conflict management skills.
- Participate in the quality improvement process.
This list of essential functions is not intended to be exhaustive. Children's Home Society of Florida reserves the right to revise this job description as needed to comply with actual job requirements.
REQUIRED: All degrees must be from an accredited university.
- Master's degree in Social Work or comparable human service field
- Minimum of three years post-Master’s degree experience, preferably in a
related program or service delivery system
- Professional Florida license in Mental Health (LMHC), Clinical Social Work
(LCSW), Marriage and Family Therapy (LMFT) or Psychology
- Please see COA (Council on Accreditation) standards for specific skills and
knowledge that pertain to the program in which the employee is working.
- Florida Driver’s License within 30 days from hire
- Must apply for and maintain a Florida Medicaid Number through the Florida
Agency for Health Care Administration
- Five years of post-Master's degree experience
- Supervisory experience
- Qualified Supervisor status as designated by the Florida Board of Clinical
Social Work, Marriage and Family Therapy, and Mental Health Counseling
- Ability to learn computer skills sufficient to perform all essential functions
- Ability to maintain confidentiality
- Ability to make accurate assessments of individuals
- Ability to travel
- Effective administrative skills
- Effective communication skills
- Effective management practices
- Knowledge of community resources
- Possess abilities specified for supervisors in COA Standard TS 3.07: Ability to:
- address interpersonal barriers and strengths in his/her staff
- empower those receiving supervision
- offer criticism in a constructive manner
- understand employment and labor laws
- Understanding of cultural diversity
NEEDED: bending/stooping, driving, kneeling, reaching, sitting, standing, walking
PREFERRED: carrying, lifting, pushing/pulling, repetitive lifting repetitive motion